{"id":186,"date":"2017-08-07T20:48:25","date_gmt":"2017-08-07T20:48:25","guid":{"rendered":"http:\/\/help.zoomgrants.com\/?post_type=ht_kb&#038;p=186"},"modified":"2025-04-29T09:53:23","modified_gmt":"2025-04-29T15:53:23","slug":"managing-users","status":"publish","type":"ht_kb","link":"https:\/\/help.zoomgrants.com\/index.php\/zgu\/managing-users\/","title":{"rendered":"Managing Admin and Reviewer Users"},"content":{"rendered":"<div class=\"abstract\">Administrators create user accounts for all reviewers and administrators within an organization and provide access to relevant programs through these accounts. Once created, administrators manage their account credentials. \u00a0Reviewers can update their passwords.<\/div>\n<h2>How It Works<\/h2>\n<h3>Creating New Accounts<\/h3>\n<p><span style=\"background-color: #bc6d1a; color: #ffffff;\">Account Settings &gt; Manage Users Tab &gt; Add a New User Tab<\/span><\/p>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-2\" class=\"hts-tabs__tab \" role=\"tab\">Add a New User Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>To add a reviewer or administrator account, navigate to your Account Settings page, then click into the <strong>Manage Users tab<\/strong>.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-2\" class=\"hts-tabs__content \" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>In the Add a New User Tab, enter a <strong>name<\/strong>, add a <strong>user ID<\/strong> (email address), and assign a <strong>password<\/strong> for the new user.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-2 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<ol>\n<li>Choose the <strong>User Type<\/strong>.\n<ul>\n<li>Committee &#8211; Can complete a committee review of applications<\/li>\n<li>Administrative &#8211; Can create and administer programs, complete an administrative review of applications<\/li>\n<\/ul>\n<\/li>\n<li>Select an <strong>Email Preference<\/strong>.\n<ul>\n<li>\u201cNotify\u201d means that the user will receive an email anytime a new application is submitted for <em>any program<\/em> in your organization\u2019s account.<\/li>\n<li>&#8220;None&#8221; means that users will only receive emails for programs that they are assigned to.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large\" src=\"https:\/\/zoomgrants.com\/screenshots\/daddnewuserbox.png\" width=\"1576\" height=\"544\" \/><\/p>\n<p>After setting up the user account, click the &#8216;Send&#8217; button in the Password column to send that new user a password reminder. (They may need to check their spam or junk folder and add Notices[@]ZoomGrants.com to their whitelist to ensure they receive ZoomGrants emails.)<\/p>\n<h3>Editing an Account<\/h3>\n<h4>Administrator Accounts<\/h4>\n<p>Admins manage their own account credentials.<\/p>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>To <strong>edit<\/strong> your admin account, click into the Account Settings page - Manage Users, find your account in the list of administrative users, then click the <strong>pencil icon<\/strong>.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<p>If a fellow administrator has forgotten their password, they can complete the password retrieval process, or you can click the &#8216;Send&#8217; button to send a password reminder to their email address.\u00a0(They may need to check their spam or junk folder and add Notices[@]ZoomGrants.com to their whitelist to ensure they receive ZoomGrants emails.)<\/p>\n<h4>Reviewer Accounts<\/h4>\n<h5>Updating the Email Address on a Reviewer Account<\/h5>\n<p>Administrators manage the email addresses on reviewer accounts.<\/p>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>In Account Settings, under the Manage Users Tab, find the <strong>user\u2019s name<\/strong> on the list, then click the <strong>pencil icon<\/strong> on the left and make the appropriate change.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<h5>Updating the Password on a Reviewer Account<\/h5>\n<p>Reviewers can update their passwords. Learn more in this article, <a href=\"http:\/\/help.zoomgrants.com\/index.php\/zgu\/updating-account-credentials\/#p\">here<\/a>.<\/p>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>As an admin, in Account Settings under the Manage Users Tab, click the <strong>Send<\/strong> button to send a <strong>password reminder<\/strong> to their email address. <em>(They may need to check their spam or junk folder and add Notices@ZoomGrants.com to their whitelist to ensure they receive ZoomGrants emails<\/em>.<em>)<\/em><\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<h3>Inactivating a User<\/h3>\n<p>If an Admin or Reviewer should no longer have access to your organization&#8217;s account and you&#8217;d like to remove them from the list of active users, marking them &#8216;Inactive&#8217; is the recommended approach.<\/p>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>In Account Settings, under the Manage Users Tab, put a <strong>check<\/strong> in the <strong>Inactive<\/strong> column in the row for that user.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<p>Marking a user as inactive removes that user from the list of users in Program Setup.\u00a0 \u00a0Inactivating a Reviewer will maintain their pre-existing scores, but will remove their access to the program and applications they have reviewed.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3522\" src=\"https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2017\/08\/Screenshot-2025-04-29-at-9.25.13\u202fAM.png\" alt=\"\" width=\"1942\" height=\"616\" \/><\/p>\n<h3>Deleting an Account<\/h3>\n<p>Deleting an account in ZoomGrants also removes nearly all data related to that user, particularly for reviewers.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--danger   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tWhen you delete a reviewer, their entire review, including scores, votes, recommendations, and notes, is permanently deleted as well.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>First, start by <strong>inactivating<\/strong> that reviewer. <strong>Reload<\/strong> the page, then scroll down to the Inactive Users section, where you will see a <strong>trashcan icon<\/strong> on the far right side. Click the icon to delete that user.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<p><img decoding=\"async\" class=\"aligncenter \" src=\"https:\/\/zoomgrants.com\/screenshots\/dmanageusersinactivecommittee.png\" width=\"710\" height=\"95\" \/><\/p>\n<p>If you&#8217;re unable to see the icon, you&#8217;re not a senior administrator. Contact a senior administrator within your organization to request that they remove the user for you.<\/p>\n<h3>Setting Senior Admins<\/h3>\n<div id=\"senioradmins\"><strong>If you choose to use them, having senior administrators allows an organization to limit administrators&#8217; access to programs and functions. <\/strong>When in use, senior administrators have special, overarching access to all of an organization\u2019s programs and functions, while non-senior administrators are limited to the access they&#8217;ve been granted by a senior administrator. If you do not have any senior admins set in your account, all admin users will have equal access to everything.<\/div>\n<div><\/div>\n<div>    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>To set an admin user as a senior admin, find their name in the list of administrative users in the Manage Users tab, then put a <strong>check<\/strong> in the <strong>Senior Admin<\/strong> box on the far right.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t<\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large\" src=\"https:\/\/zoomgrants.com\/screenshots\/dmanageusersadministrativeusers.png\" width=\"1620\" height=\"278\" \/><\/div>\n<div>    \t\t<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tOnce you&#8217;ve set a person as a senior admin, all non-senior admins will have limited access to programs. The remaining senior administrators are responsible for providing non-senior staff with access to programs and areas within the account. ZoomGrants support staff is not authorized to update admin access.     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t<\/div>\n<div><\/div>\n<div><span style=\"background-color: #bc6d1a; color: #ffffff;\">Program Setup &gt; Settings Tab &gt; <em>Administrative Users<\/em><\/span><\/div>\n<div><\/div>\n<div><strong>If you need to set several individuals up as senior admins, it&#8217;s essential that you set yourself as a senior admin first before assigning others, to ensure that you continue to have the proper access to the system.<\/strong><\/div>\n<div>    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Settings Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>After the senior admins are chosen, all non-senior admins will need to be <strong>individually assigned<\/strong> to programs in <strong>Program Setup<\/strong>, in the <strong>Administrative Users<\/strong> section of the <strong><a href=\"http:\/\/help.zoomgrants.com\/index.php\/zgu\/settings\/\">Settings<\/a><\/strong> tab (the process is similar to <a href=\"http:\/\/help.zoomgrants.com\/index.php\/zgu\/committee\/\">assigning reviewers<\/a> to a specific Program).<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t<\/div>\n<div><\/div>\n<div>\n<h2>Troubleshooting<\/h2>\n<h3>I attempted to create or update a user and received an error message stating that the user ID is already in use. What does that mean?<\/h3>\n<p>That message indicates that the email address that you entered when setting up the account is already in use elsewhere in ZoomGrants. There are a couple of options for how to handle this:<\/p>\n \r\n    \t\t<div class=\"hts-accordion \"  >\r\n\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section hts-accordion__section--active\">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">The user is an active reviewer for a different organization.<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\tThey will need a separate account (using a different email address) to be a reviewer for your programs. You may need to set up an alias or use an alternate email address for them.\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section \">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">The user is an inactive reviewer for a different organization.<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\tWe may be able to update the email address on the other reviewer account to an email alias or alternate email address. Contact our support folks (<a href=\"mailto:adminquestions@zoomgrants.com\">adminquestions@zoomgrants.com<\/a>) for more information.\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section \">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">The user is an applicant.<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\tAsk if they need continued access to their applicant account. If they do not, our support staff can assist in transferring the account to someone else, which will free up the email address for use in a reviewer account for your organization. If they do, you will need to use a different email address or an email alias to create their reviewer account for your organization.\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-accordion -->\r\n    \t\t\n<h3>An administrator also needs to be able to be a reviewer, too. How is that set up?<\/h3>\n<p>Currently, in ZoomGrants, administrative users utilize administrator accounts to complete administrative reviews, while reviewers use reviewer or committee member accounts to complete committee reviews.\u00a0<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Additionally, if an admin needs to be a true committee member, they&#8217;ll require a\u00a0<strong>separate reviewer account<\/strong> (with a different email address) to be\u00a0<\/span>set up and assigned to that program.<\/p>\n<h3>How do I lock a reviewer out of their account?<\/h3>\n<p><span style=\"background-color: #bc6d1a; color: #ffffff;\">Account Settings &gt; Manage Users Tab<\/span><\/p>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>If you need to prevent a reviewer from logging into their accounts entirely, get into the <strong>Manage Users<\/strong> section and change their <strong>login credentials<\/strong>.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<p>If you need to prevent reviewers from changing or starting their scoring, you can lock the scores in a program. (Learn more <a href=\"http:\/\/help.zoomgrants.com\/index.php\/zgu\/scoring\/\">here<\/a>.)<\/p>\n<p>For a more permanent solution, consider deleting the user (so long as you do not need access to their scores or review in the future).<\/p>\n<h3>I can&#8217;t access a program.<\/h3>\n<p><span style=\"background-color: #bc6d1a; color: #ffffff;\">Programs &gt; All Programs Tab &gt;&gt; Account Settings &gt; Manage Users Tab<\/span><\/p>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">All Programs Tab<\/li>\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-2\" class=\"hts-tabs__tab \" role=\"tab\">Manage Users Tab<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>If a program does not appear on your <strong>Current Programs<\/strong> tab, check the <strong>All Programs<\/strong> tab. If it is not there, either, you may not have been given access to that program.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-2\" class=\"hts-tabs__content \" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p>You can check the <strong>Manage Users<\/strong> tab to see who has been set as a senior admin.  Contact any of the <strong>senior admins<\/strong> set in your account to request that they give you access to the program or make you a senior admin, if appropriate.<\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-2 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<p>Since user management is limited to an organization&#8217;s administrators (or senior admins, if they are set), ZoomGrants support staff is not authorized to update admin access.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Administrators create user accounts for all reviewers and administrators within an organization and provide access to relevant programs through these accounts. Once created, administrators manage their account credentials. \u00a0Reviewers can update their passwords. How It Works Creating New Accounts Account Settings &gt; Manage Users Tab &gt; Add a New User&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17,40,42,25,26,38],"ht-kb-tag":[79],"class_list":["post-186","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-for-admins","ht_kb_category-program-setup","ht_kb_category-reviewphase","ht_kb_category-applicationadmin","ht_kb_category-reviewadmin","ht_kb_category-all","ht_kb_tag-jun20"],"_links":{"self":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":38,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/186\/revisions"}],"predecessor-version":[{"id":3526,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/186\/revisions\/3526"}],"wp:attachment":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/media?parent=186"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=186"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}