{"id":362,"date":"2017-08-09T22:08:06","date_gmt":"2017-08-09T22:08:06","guid":{"rendered":"http:\/\/help.zoomgrants.com\/?post_type=ht_kb&#038;p=362"},"modified":"2024-09-12T10:07:26","modified_gmt":"2024-09-12T16:07:26","slug":"how-do-i-change-or-reset-the-email-address-or-password-on-an-applicant-account","status":"publish","type":"ht_kb","link":"https:\/\/help.zoomgrants.com\/index.php\/zgu\/how-do-i-change-or-reset-the-email-address-or-password-on-an-applicant-account\/","title":{"rendered":"How do I change or reset the email address or password on an applicant account?"},"content":{"rendered":"<p>The steps for changing the\u00a0login credentials &#8211; the email address and password that you use to log into your <strong>applicant<\/strong> account &#8211; differ depending on:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Whether or not you still have access to the account and the email address associated with it; and<\/li>\n<li>If the person who should be the new account owner already has a ZoomGrants account under their email address\u00a0(if you&#8217;re trying to transfer the account to someone else)<\/li>\n<\/ul>\n<div class=\"content-body article-body\">\n<div id=\"stillhaveaccess\">\n<h3><strong>If You Still Have Access to the ZoomGrants Account&#8230;\u00a0<\/strong><\/h3>\n<p><span style=\"background-color: #bc6d1a; color: #ffffff;\">My Account Home &gt; My Profile &gt; Change UserID\/Password Tab<\/span><\/p>\n<ol>\n<li>Log into the\u00a0account at\u00a0http:\/\/ZoomGrants.com\/login.<\/li>\n<li>Click the Account Profile button.<img decoding=\"async\" class=\"alignnone wp-image-2391 size-medium\" src=\"http:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM-300x103.png\" alt=\"\" width=\"300\" height=\"103\" srcset=\"https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM-300x103.png 300w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM-1024x352.png 1024w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM-768x264.png 768w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM-50x17.png 50w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM-60x21.png 60w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM-100x34.png 100w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.27.21-AM.png 1226w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li>\n<li>Click into the Change User ID\/Password tab. <img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-2392 size-medium\" src=\"http:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.30.33-AM-300x182.png\" alt=\"\" width=\"300\" height=\"182\" srcset=\"https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.30.33-AM-300x182.png 300w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.30.33-AM-768x466.png 768w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.30.33-AM-50x30.png 50w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.30.33-AM-60x36.png 60w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.30.33-AM-100x61.png 100w, https:\/\/help.zoomgrants.com\/wp-content\/uploads\/2020\/07\/Screen-Shot-2020-07-21-at-9.30.33-AM.png 810w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/> \r\n    \t\t<div class=\"hts-accordion \"  >\r\n\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section hts-accordion__section--active\">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">To change the email address<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\tInput a new email address in the Email Userid field, input the current password to confirm, then click the Change User ID\/Password button. The email address cannot already be associated with a different ZoomGrants account. If the email address is already in use, see the instructions below to request that the account be transferred to another user.\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section \">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">To change the password<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\tEnter the current password, then put in the new password that you would like to use, and click the Change User ID\/Password button to make the change.\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-accordion -->\r\n    \t\t<\/li>\n<li><span style=\"font-size: inherit; letter-spacing: 0px;\">Log out of the account, then try logging in with the new credentials. Keep in mind that your browser may still remember the old email address or password, so you may need to type in the credentials manually and update the saved login information.<\/span><\/li>\n<\/ol>\n<\/div>\n<p>    \t\t<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\tThe new person who owns the account can use the same instructions to change their email address or password.<\/p>\n<h3>If You No Longer Have Access to the ZoomGrants Account and DO Have Access to the Email Inbox&#8230;<\/h3>\n<div><\/div>\n<div>Click the &#8216;Forgot Password&#8217; link to request that a password reminder be sent to the email address associated with the account. (The message will come from Notices[@]ZoomGrants.com. If you don&#8217;t receive it within a reasonable amount of time, you may want\u00a0to check your spam or junk folder.) After you receive the reminder, follow the steps above to change the email address or password.<\/div>\n<div><\/div>\n<h3>If You No Longer Have Access to the ZoomGrants Account and Do NOT Have Access to the Email Inbox&#8230;<\/h3>\n<div id=\"noaccess\">\n<p data-pm-slice=\"1 1 []\">We can transfer the account from the previous Applicant account owner to the new point of contact.<\/p>\n<\/div>\n<p>In order to do that, we will need to receive an electronic request\u00a0that verifies that the applications\u00a0should be transferred. That request must come from one of the following persons:<\/p>\n \r\n    \t\t<div class=\"hts-accordion \"  >\r\n\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section hts-accordion__section--active\">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">The request must come from one of the following persons:<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\t<\/p>\n<ul>\n<li>The original application owner<\/li>\n<li>The Executive Director of the organization<\/li>\n<li>A Program Admin with the funding organization<\/li>\n<\/ul>\n<p>\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section \">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">The request should include:<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\t<\/p>\n<ul>\n<li>The email address of the original user (the \"user ID\").<\/li>\n<li>The new email address that should be tied to the account.<\/li>\n<li>An acknowledgment that the applications can be moved to the new account.<\/li>\n<\/ul>\n<p>\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-accordion -->\r\n    \t\t\n<p>Please have the appropriate person (one of the folks listed above) send\u00a0that request via email to Questions[@]ZoomGrants. Once we receive that request, we\u00a0will move those applications so that the new person owns them in their account. This will effectively merge the two accounts into one, with whoever should have access as the owner. Other users can always be added as <a href=\"http:\/\/help.zoomgrants.com\/index.php\/zgu\/invite-collaborators\/\">collaborators<\/a>, if they need access to applications.<\/p>\n<p>After that, use the steps listed in the beginning to change the password and email address.<\/p>\n<div id=\"noaccess\">\n<h3><strong>If the New Account Owner Already Has a ZoomGrants Account&#8230;<\/strong><\/h3>\n<\/div>\n<div id=\"alreadyhaveaccount\">\n<p>We can merge the two accounts. We&#8217;ll first verify that everyone has the correct account type, then we&#8217;ll transfer the applications into the new account.<\/p>\n<p>In order to do that, we will need to receive an electronic request\u00a0that verifies that the applications\u00a0should be transferred. That request must come from one of the following persons:<\/p>\n \r\n    \t\t<div class=\"hts-accordion \"  >\r\n\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section hts-accordion__section--active\">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">The request must come from one of the following persons:<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\t<\/p>\n<ul>\n<li>The original application owner<\/li>\n<li>The Executive Director of the organization<\/li>\n<li>A Program Admin with the funding organization<\/li>\n<\/ul>\n<p>\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\t<div class=\"hts-accordion__section \">\r\n\t    \t\t\t\t<div class=\"hts-accordion__title\">The request should include:<\/div>\r\n\t    \t\t\t\t<div class=\"hts-accordion__content\">\r\n\t    \t\t\t\t\t<div class=\"hts-accordion__contentwrap\">\r\n\t    \t\t\t\t\t\t<\/p>\n<ul>\n<li>The email address of the original user (the \"user ID\").<\/li>\n<li>The new email address that should be tied to the account.<\/li>\n<li>An acknowledgment that the applications can be moved to the new account.<\/li>\n<\/ul>\n<p>\t    \t\t\t\t\t<\/div>\r\n\t    \t\t\t\t<\/div>\r\n    \t\t\t\t<\/div>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-accordion -->\r\n    \t\t\n<p>Please have the appropriate person (one of the folks listed above) send\u00a0that request via email to Questions[@]ZoomGrants. Once we receive that request, we\u00a0will move those applications so that the new person owns them in their account. This will effectively merge the two accounts into one, with whoever should have access as the owner. Other users can always be added as <a href=\"http:\/\/help.zoomgrants.com\/index.php\/zgu\/invite-collaborators\/\">collaborators<\/a>, if they need access to applications.<\/p>\n<p>After that, use the steps listed in the beginning to change the password and email address.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The steps for changing the\u00a0login credentials &#8211; the email address and password that you use to log into your applicant account &#8211; differ depending on: Whether or not you still have access to the account and the email address associated with it; and If the person who should be the&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[33,18,38],"ht-kb-tag":[81],"class_list":["post-362","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-appfaqs","ht_kb_category-applicantkbs","ht_kb_category-all","ht_kb_tag-jul20"],"_links":{"self":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/comments?post=362"}],"version-history":[{"count":18,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/362\/revisions"}],"predecessor-version":[{"id":3434,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/362\/revisions\/3434"}],"wp:attachment":[{"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/media?parent=362"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=362"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.zoomgrants.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}