{"id":12,"date":"2017-08-04T17:16:14","date_gmt":"2017-08-04T17:16:14","guid":{"rendered":"http:\/\/help.zoomgrants.com\/index.php\/faq\/"},"modified":"2017-08-04T22:13:20","modified_gmt":"2017-08-04T22:13:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/help.zoomgrants.com\/index.php\/faq\/","title":{"rendered":"Frequently Asked Questions – Applicant"},"content":{"rendered":"

These articles provide answers to some of the questions posed by applicants<\/b>.<\/p>\n \t\t

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How can I invite another user to work on my application or add someone else to our account?<\/div>\r\n \t\t\t
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If you’re a new user and you haven’t yet set up your account, please read this article first: Setting Up Your Account<\/a>.<\/p>\n

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Adding Another User to an Account<\/strong><\/p>\n

Currently, we recommend that each organization has a single applicant account. That main account is owned, controlled<\/em>, and managed <\/em>via a single set of login credentials (email address and password). If you want others to be able to access the full account, you will need to share with them your login credentials. <\/p>\n

If multiple people will need access, we recommend setting the email address associated with the account to either be the person who will be primarily responsible <\/em>for managing your organization’s applications or a general email address<\/em>, perhaps even an alias that sends emails to multiple people who will be managing your applications. After establishing the login credentials for the account and adding the applications, you can add additional users to specific applications as collaborators by following the instructions below, or share the login credentials for the main account. <\/p>\n

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Inviting Another User to Work on an Application<\/span><\/strong><\/p>\n

You can add other users to an application via the Collaborator feature. <\/p>\n

\"Collaborators\"<\/p>\n

If you’re the application owner, you can find the Collaborator feature near the bottom of the first tab of any application in your account. (If you’re not sure where to find your application, read more here<\/a>.)<\/em> Input the person’s email address, then check the box(es) to give them access to different sections of the application. Click the Invite button when you’re done. They will receive an email invitation from Notices[@]ZoomGrants.com.<\/p>\n

If they already have a ZoomGrants account, they can log in on https:\/\/ZoomGrants.com\/Invitations.asp<\/a> using their normal email address and password. If they do not have a ZoomGrants account, they will be given a temporary password that they can use to set up their account. <\/p>\n

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More than one user can work in the same application at once (even in the same account, if you’d like!). Just be sure to read the note about the Auto-Save feature, below. <\/p>\n

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Some very<\/em><\/span> important notes about the collaborators:<\/span><\/p>\n

First, only the application owner can submit, archive, or delete an application or edit the Applicant and Organization Information fields in the application. <\/strong><\/span>Collaborators cannot do any<\/span> of those things. If the application owner has created an application and will not be available when the application will be submitted, they should share their login credentials<\/span> with someone who can submit the application in their account in their absence or request that the application be transferred<\/span> to someone else’s account (read more about the latter here<\/a>). <\/p>\n

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Second, the application owner is the only person who can add or remove collaborators or update their access permissions. <\/strong><\/span>Neither the program administrator with the funding organization nor ZoomGrants tech support staff can update access permissions or add or remove users from applications. If an application is approved and the applicant is asked to submit reports or invoices or to sign contracts, the application owner may need to update the collaborator access <\/strong>or invite new users to complete those tasks. Collaborators can see <\/em>all of the sections of the application but can only work on the ones that they’ve been given access to. If you’re an applicant, you can do that by logging into your account, finding the application, and then checking the new boxes to give your collaborators access to the additional sections.<\/p>\n<\/div>\n

You can read more about collaborators and additional contacts here<\/a>.  <\/p>\n

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Third, if two (or more) users are working on an application and are in the same field at the same time, the Auto-Save feature will automatically save the last<\/em> change that was made<\/strong>, whether or not the users are logged into the same or different accounts. <\/span><\/p>\n

Multiple users can work on the application concurrently, but they should not edit the same question at the same time, as the last person to save their answer will ‘win’. It is important that users either work on completely different questions, sections, or tabs, or that they reload the page (using the Refresh Page button in the upper right corner of the application) to ensure they are seeing the latest version of the application before making any additional changes.  <\/p>\n

For example, two users – Jill and Matt – are working on an application at the same time. Jill inputs an answer to question #5 then clicks outside the box to save her change. At the same time, Matt also starts to work on question #5. He inputs his answer then clicks outside the box a few seconds after Jill does. Since Matt saved his answer last, that is the answer that is now saved in the system. Jill has not refreshed her page, so she doesn’t know that Matt has since saved over her answer. When she refreshes the page using the Refresh Page button, the system will display the last answer that was saved (which was Matt’s). <\/em><\/p>\n

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Last, collaborators cannot use their collaborator accounts to submit their own applications.<\/strong><\/span> <\/strong><\/span>This means neither can they submit an application on which they’ve been invited to collaborate nor can they create and submit applications on their own behalf. If you want to be a collaborator on an application AND submit your own application(s), set up your applicant account and create your application first<\/span>, then let your colleague add you as a collaborator on the other application(s). This will ensure that you have the correct account type to submit your own application later. <\/p>\n

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The 'Saving' screen is still flashing... now what?<\/div>\r\n \t\t\t
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If you see the ‘saving’ screen for more than 5-10 seconds (and depending on the speed of your internet connection), it could indicate one of two things: <\/p>\n

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  1. Your internet connection blinked during the saving process; or<\/li>\n
  2. The answer that you have entered (often as a copy-paste function) has an ineligible character that is preventing the save.<\/li>\n<\/ol>\n

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    Once that screen starts flashing and doesn’t disappear after a reasonable amount of time, it will not<\/span> disappear on its own. This is the system’s way telling you that your answer hasn’t been saved. <\/p>\n

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    Double click anywhere on the page to turn off the ‘Saving’ screen. <\/strong><\/span><\/p>\n

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    After that, try to edit the answer that you were just working on (add or delete a space in a text question, or choose a different multiple choice or checkbox option), and click elsewhere on the page to try that save again. If the answer saves this time, you’re all set! Keep working on your application, as usual.<\/span><\/p>\n

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    If the answer still does not save, it’s time to do some troubleshooting. If you are pasting your answer from somewhere else, are there any formatted characters or sections? Try clearing out any formatting, including bullets, lists, special characters (including characters from non-English character sets), etc. and then paste the answer in and try the save again. If that doesn’t work, try pasting the text in sections<\/em>, identifying which sections save and which do not. Once you’ve found the section that doesn’t save, check in there for any unusual characters. Are there any words that spell check has found but that appear to be correct? There may be an invisible character in there, sometimes put in by an auto-correct function. Try re-typing the text before copying and pasting.  <\/span><\/p>\n

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    You can verify what answers have been saved by refreshing the page using the Refresh Page button in the top right section of the page or by checking the latest version of the print preview. <\/span><\/p>\n

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    If all else fails, let us know that you’re having trouble<\/a>, and we can figure out what’s blocking the save. We’re happy to help!<\/span><\/p>\n

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    How do I change or reset the email address or password on an applicant account?<\/div>\r\n \t\t\t
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    How do I change or reset the email address or password on an applicant account? <\/h1>\n

    The steps for changing the login credentials – the email address and password that you use to log into your account – differ depending on whether or not you still have access to the account and the email address associated with it and if the person who should be the new account owner already has a ZoomGrants account. <\/p>\n