If You Still Have Access to the ZoomGrants Account… 

1.  Log into the account at http://ZoomGrants.com/login.
2.   Click the Account Profile button
3.   Click into the Change User ID/Password tab.
To change the email address… input a new email address in the Email Userid field, input the current password to confirm, then click the Change User ID/Password button. The email address cannot already be associated with a different ZoomGrants account. If the email address is already in use, see the instructions below to request that the account be transferred to another user.
To change the password… enter the current password, then put in the new password that you’d like to use, and click the Change User ID/Password button to make the change.

Log out of the account, then try logging in with the new credentials. Keep in mind that your browser may still remember the old email address or password, so you may need to type in the credentials manually and updated the saved login information.

The new person who owns the account can use the same instructions to change their email address or password, and they should also update the security profile in the event that they need to retrieve their password.

If You No Longer Have Access to the ZoomGrants Account and DO Have Access to the Email Inbox…

Click the ‘Forgot Password’ link to request that a password reminder be sent to the email address associated with the account. (The message will come from Notices[@]ZoomGrants.com. If you don’t receive it within a reasonable amount of time, you may want to check your spam or junk folder.) After you receive the reminder, follow the steps above to change the email address or password.

If You No Longer Have Access to the ZoomGrants Account and Do NOT Have Access to the Email Inbox

We can change the email address on the account for you and send a new password to the new user. This will effectively transfer the account to a new user.
 In order to do that, we will need to receive an email request that verifies that the account should be transferred to a new person. That request must come from one of the following persons:
  • The original account owner
  • The Executive Director of the organization
  • A Program Admin with the funding organization

That request should include:

  • The email address of the original user (the ‘user ID’).
  • The new email address that should be tied to the account.
  • An acknowledgment that the original email address should no longer be used to access the account and that the new email address should be the one that is used instead.

Please have the appropriate person (one of the folks listed above) send that request via email to questions[@]zoomgrants.com. Once we receive that request, we will change the account over to the new email address, then send a new password via a password reminder sent to that email address. After that, use the steps listed in the beginning to change the password, email address, and security profile as necessary.

If the New Account Owner Already Has a ZoomGrants Account…

We can merge the two accounts. We’ll first verify that everyone has the correct account type, then we’ll transfer the applications into the new account.

In order to do that, we will need to receive an electronic request that verifies that the applications should be transferred. That request must come from one of the following persons:

  • The original application owner
  • The Executive Director of the organization
  • A Program Admin with the funding organization

That request should include:

  • The email address of the original user (the ‘user ID’).
  • The new email address that should be tied to the account.
  • An acknowledgment that the applications can be moved to the new person’s account.

Please have the appropriate person (one of the folks listed above) send that request via email to Questions[@]ZoomGrants. Once we receive that request, we will move those applications so that the new person owns them in their account. This will effectively merge the two accounts into one, with whoever should have access as the owner. Other users can always be added as collaborators, if they need access to applications.

After that, use the steps listed in the beginning to change the password, email address, and security profile as necessary.